Senior AV Engineer

We are a 100-year-old, premier international law firm with market-leading practices, a global perspective, great technology, and incredible management,  based out of beautiful Hudson Yards in New York City. 

The Information Services Department is seeking a Senior Audio Visual Engineer to join our technology team to lead the development and support of enterprise collaboration and conferencing technologies across all global office locations. The position reports to the Technology Support Manager and works closely with the firm’s Conference Services, Technology Operations, and global IS support teams. This hybrid position is 4 days per week minimum on-site and based in the firm’s New York offices in Hudson Yards.

This is not your typical AV tech support position, but a true Engineer who can notice problems before they hit, can write scripts inside products like Zoom or MS Teams to fix the problems that arise permanently, and not just put a band-aid on them.  We are looking for a true engineer for this role who is an AV expert. 

RESPONSIBILITIES for the Senior AV Engineer include

• Full ownership including design, implementation, and support of AV/VC systems in all conference rooms and meeting spaces.
• Proactively provide 2nd and 3rd-level technical support to all AV/VC services across the enterprise. This support extends to local, virtual/cloud, and large conferencing events.
• Working with the appropriate vendors and internal teams, review existing and new initiatives to architect, design, plan, install, upgrade/decommission all conference rooms to meet the business and function needs across the enterprise. Assist with cost engineering and budgetary planning.
• Manage, coordinate, and support site installation/upgrades/normalization and decommissions of all AV and VC equipment. This includes coordinating physical access, network connectivity, power, general contractor work, and other dependencies, as necessary.
• Work with the AV vendors to ensure all devices are installed, configured, and tested appropriately.
• Produce formal standardization documents for all room types which should include approved room design, equipment list and connectivity for each room type.
• Audit/maintain an inventory of all conference room data, hardware, and license management.
• Ensure all applicable devices and services are monitored and alerts acknowledged/addressed within set SLAs.
• Assist with preventative maintenance visits to review existing hardware-software solutions to ensure all rooms are patched, and serviced and consumables replaced to remain in service at all times.
• Frequently review all AV/VC hardware and service contracts globally to ensure appropriate support coverage across all sites.
• Ensures all team, departmental, and firm policies and procedures are adhered to, including technical change management and service continuity.
• Collaborate with conference services, technology operations, and global support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience

QUALIFICATIONS for the Senior AV Engineer we are looking for : 

• Five years or more of experience supporting large corporate AV/VC environments (previous law firm experience is a huge plus) 
• In-depth understanding of conference room technology and standard use cases including Crestron, Biamp, Zoom, and Microsoft Teams.
• Familiarity with operation, design, and installation principles of commercial audio-visual and video conferencing systems with control processors, room schedulers, microphones, matrix switchers, VC cameras & codec, audio DSPs, and digital signage
• Experience in architecting solutions to meet global business needs in the collaboration and communications space
• Extensive experience in conference room upgrades and new installations.
• Competency with system schematics, cable pull schedules, and high-level/low-level architectural drawings.
• Experience in configuration and support of large audio and video town halls and webinars.
• Expert knowledge in remote monitoring, alerting, and automation technologies and workflows

What's in it for the right Senior AV Engineer?

• Great base salary of $140,000 - $160,000
• Bonus Eligibility
• Amazing Benefits
• Huge Room for Growth as you would be the first true AV Engineer hired, but not the last
• Amazing Management staff that truly cares about their staff's growth and success
• Great Work/Life Balance